Privacy

PRIVACY POLICY

Effective Date: 1/1/2015

GymX Merchandise LLP (“Company”, “we”, “us”, “our”) operates www.gymxapparel.in (“Website”). We respect your privacy and are committed to protecting your personal information in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

By using our Website, you consent to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

Information You Provide

When you:

  • Create an account

  • Place an order

  • Subscribe to newsletters

  • Contact customer support

We may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by payment gateway)

  • Any communication shared with us

Automatically Collected Information

When you browse our Website, we may collect:

  • IP address

  • Device and browser information

  • Operating system

  • Pages visited

  • Date and time of visit

  • Referring website

This helps us improve our services and website experience.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Improve user experience

  • Analyse traffic (Google Analytics)

  • Deliver advertisements (Meta Ads, Google Ads)

You may disable cookies in your browser settings. However, some features of the Website may not function properly if cookies are disabled.

3. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve our products and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send marketing communications (where permitted)

4. Payment Processing

Payments are processed securely through third-party payment gateway providers such as Razorpay. We do not store complete debit or credit card details on our servers.

Payment data is handled in accordance with Razorpay’s privacy and security standards.

5. Sharing of Information

We may share necessary information with trusted third parties including:

  • Payment processors (e.g., Razorpay)

  • Shipping and logistics partners

  • IT and hosting service providers

  • Analytics providers (Google)

  • Advertising platforms (Meta, Google)

  • SMS and email communication providers

We do not sell or trade your personal information.

6. Legal Disclosure

We may disclose personal information if required by law, court order, government authority, or to protect our legal rights.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Maintain business and tax records

  • Comply with legal obligations

  • Resolve disputes

After this period, data is securely deleted or anonymized.

8. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Withdraw consent for data processing

  • File a grievance regarding misuse of your data

To exercise these rights, please contact our Grievance Officer.

9. Data Security

We implement reasonable technical and organizational measures including SSL encryption and secure servers to protect your personal information.

However, no internet transmission is completely secure.

10. Public Areas

Information shared in public forums such as comments, reviews, or social media integrations may be visible to others and is not considered private.

11. Business Transfers

In the event of merger, acquisition, or restructuring, personal data may be transferred as part of business assets in compliance with applicable laws.

12. Grievance Officer

In accordance with Indian law, the details of the Grievance Officer are:

Name: Pankaj
Designation: Grievance Officer
Email: contact@gymxapparel.com
Phone: +91 7718963287
Address: 207 srishti plaza saki vihar mumbai 400072

We will respond to grievances within 15 days of receipt.

13. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.