Shipping policy

Effective Date: 1/1/2015

This Shipping Policy applies to all orders placed with GymX Merchandise LLP (“GymX”, “we”, “us”, “our”) through www.gymxapparel.in and our official digital channels.

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1. Order Processing Time

• Orders are processed within 1–3 business days after confirmation.

• Orders placed on weekends or public holidays may be processed on the next working day.

• During high-demand periods (sales, festivals, new launches), processing time may be slightly extended.

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2. Delivery Time

Estimated delivery timelines:

• Metro cities: 2–5 business days

• Other cities & towns: 3–7 business days

• Remote locations: 5–10 business days

Delivery timelines are estimates and may vary due to:

• Courier partner delays

• Weather conditions

• Public holidays

• Operational disruptions beyond our control

GymX does not guarantee exact delivery dates.

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3. Shipping Charges

• Shipping charges (if applicable) are displayed at checkout.

• COD orders may attract additional charges.

• Reverse pickup charges for exchange are as per our Refund & Exchange Policy.

Shipping charges once paid are non-refundable unless the return is due to an error from our side.

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4. Order Tracking

Once your order is dispatched, you will receive:

• Tracking details via SMS or email

• Courier partner name

You are responsible for tracking the shipment using the provided tracking link.

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5. Delivery Responsibility

• It is the customer’s responsibility to provide accurate shipping details.

• Once the order is marked as delivered by the courier partner, GymX shall not be liable for loss or theft at the delivery address.

• If tracking shows “Delivered” but you have not received the package, please notify us within 4 hours for investigation.

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6. International Shipping

GymX may offer international shipping.

• International shipping charges will be communicated separately.

• Customs duties, import taxes, or local charges (if applicable) must be borne by the customer.

• Delivery timelines vary depending on destination country.

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7. Shipping Delays

GymX shall not be held liable for delays caused by:

• Courier partners

• Government restrictions

• Natural disasters

• Strikes or force majeure events

However, we will assist you in tracking and resolving shipping issues wherever possible.

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8. Undelivered Orders

If a shipment is returned due to:

• Incorrect address

• Customer unavailable

• Refusal to accept delivery

Re-shipping charges may apply.